FAQ/ How it works

Frequently Asked Questions

Orders are typically processed within 3 -7 business days except unless preoder, please follow preorders instructions.

You’ll receive a confirmation email with tracking once your order was received and once it has shipped.

We process orders quickly, so changes or cancellations are not guaranteed.

If you need help, email us as soon as possible at jointeleo@gmail.com and we’ll do our best to assist.

Shipping times vary based on location, but most orders arrive within 3–7 business days after processing.

Yes—free shipping is available on orders over $120.

At this time, we ship within the United States.

We accept returns on eligible items within 3 days of delivery.

Items must be unworn, unused, and in original condition.

Yes—exchanges are available for size or item (if in stock).

If your requested item is unavailable, we will issue store credit.

Some pieces may restock, but many are released in limited quantities.

If you see something you love, we recommend not waiting.

Teleo means “it is finished.”

Every piece is created to remind you that you don’t have to carry everything-
You can live from what’s already been done.

Yes, Yes.
Teleo is built on what’s already been done—so you don’t have to carry it all.

For any questions, reach out to us at:

jointeleo@gmail.com

We’re here to help.